I spoke with a customer service respresentative, Misty, who informed me that Shopbop received my return but I was deducted $30.00 because the box was damage and had the return label affixed to it. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from my return/exchange may result in a fee. Therefore, they have deducted $30.00 from my return for receiving the product back with postal stickers on it. When I called them I informed them... read full review »