Only a few months back, in our second year of service agreement, we found on our bills some sneaky charges on phone equipment warranty even though we never ordered the warranty. I had to call to complain before they removed the charges. A few months after we signed our service contract, the agent told us that we could switch from the Five Faves option to an any-time minute option and save, but she didn't tell us that there would be a service charge of some $70 for the switch! More recently, we ordered a web-access service for... read full review »