I had very unpleasant experience with Holiday inn express customer service. I made reservation to stay one night on April 4th two and half weeks in advance through their website. When I looked up their rate by clicking "show Price" at TripAdviser, it shows the price by each travel websites and cancellation policies are mixed. It happened to me that I read one of the website stated the cancellation is free prior 48 hours (read www.venere.com cancellation policy) and I was convinced it should be all the same and I made reservation... read full review »