Bought 3k worth of computer in Feb-2010. Started having intermittent problems where it wouldnt start about 8 months later. Spent countless hours on the phone with foreign CS reps that were hard to understand and they tried all kinds of troubleshooting, ignoring my requests to have a tech actually look at it and service it. Then when the 1 yr warranty ran out they insisted it was hardware problem and needed a tech to fix it. They graciously offered to do this for a mere $400 extended warranty fee. Despite the fact that the problem was ongoing for several months and they previously refused to fix it, insisting it was not a hardware problem. read full review »