Anyone looking to buy a Magtag washer DONT DO IT. We purchased our on 1/26/09 and we are currently waiting for the 4th drum/bearing assembly to be replaced. It is on back order until 5/13/2011. We have been waiting since 4/1/2011. We called Maytag and basically got the too bad for you. I was informed that since we purchased the extended warranty that it is not their problem anymore. It is the problem of the service company. I asked several times why they did not back their name, and the CS rep. made it perfectly clear it was not their issue. HORRIBLE HORRIBLE Customer Service and even worse product!!! read full review »