I purchased 2 pairs of boots online. I did receive the product but had to exchange them for a different size. I returned them as instructed but never received the new ones. I called many times and left messages, emailed customer service just as many times with no response back, I even tried reaching Paypal for assistance. Finally I called my credit card company, sent them all my documentation and they agreed to credit my account. DO NOT buy from UGG Boutique.com! read full review »