These clowns are a joke. From long wait times on the phone, to rude customer service people who apparently don't communicate with the technicians (loosly used term), to never being able to speak with a supervisor/manager, to missed appointments, to just plain bad service. When our old A/C unit gave up, Service America sold us a Trane 20I, top of the line A/C unit. Only problem...they don't know anything about repairing the unit. We had the first yearly service on April 9, and have had nothing but problems with the year old unit ever... read full review »