I have always shopped Sears for appliances but that ends today. The quality seems fine although I have had 4 service calls on a top load washer in 4 years. Every service call is a struggle but yesterday was the icing on the cake. Our appointment was for the hours between 1 and 5. When no one called or showed up by 4:45 I called the service number shown on our confirmation. After a 20 minute hold I was finally told that the tech was running late, should be there soon. I called again at 5:30 (20 minute hold) and was told he was still on his way... read full review »