For all of you that have had problems getting through, I have called this number 1-866-518-2290. It is open till 10 pm eastern time. I have requested 2 refunds for "plants" that turned out to be seeded pods. In my definition, a plant already has established roots. I had placed an order for my dad and had the order number and everything and when I called to inquire about it, the woman told me that the order number I had doesn't match any they had. Mine was only 6 numbers and all of theirs begin with letters and are 7 numbers long... read full review »