I have worked in customer service and store management for over 5 years and it is a complete lie for the customer service reps to say they have no chain of management. Every company is the us has not only a managment team but a complaint department as well.I can not believe the lack of service I was given by Josh today.Not only was he completely unwilling to try to even talk about my issue(without a $100) payment first but when I asked to speak to a manager about his performance he told me it was not possible, putting me on hold a number of... read full review »