DO NOT USE RoomStays.com for your hotel booking arrangements, 1) their customer service is non-existent! 2) they don't refund your money (credit card) within a reasonable time (according to their website, its 3 business days), and 3) they take the money immediately! I have been trying to get a refund for a room cancellation, which the hotel approved, for over 2 weeks. I can't get any one from customer service to respond either by email or phone! They are horrible and I would not recommend anyone using them! Go to hotels.com or one of the other reliable booking agents. read full review »