Kirby vacuum ruined my tile floor. I was told by salesperson that I could use kirby vacuum on my stone tile floor. I followed the directions in the manual and the kirby vacuum left scratches all over my floor (not repairable). I contacted Kirby, they told me it was my fault for not reading directions - after I told them that I was told by an employee in their company that I could use this on my floor. They also told me I did not read the manual. I tried to tell them that I did. They refuse to help me replace my floor that their product destroyed. read full review »