I bought the protection plan and when my dish was moved from a windstorm I encountered horrible customer service. Very rude people and was told that I have to wait 7 days until my dish can be fixed. Well it's spring break with my kids home and no TV. WONDERFUL!! How dare they, you know if they have been even a bit nicer it wouldn't have seemed so bad but their rudeness was icing on the cake. Goodbye Direct TV Hello Cable!! read full review »