This week I ordered flowers for my wife from the FTD website for Valentines day. When they were delivered they were not the red roses I had ordered. Instead, they were peach roses. I contacted FTD to complain and they pointed me to their Substitution policy which indicates they reserve the right to substitute flowers and containers of equal or greater value if they would otherwise have a problem delivering them on time. They do not contact the customer to alert them when a substitution will take place to allow them to reschedule... read full review »