I had a letter delivery that had to be delivered within 24 hours to my son, a US Marine, stationed in CA. It was TIME SENSITIVE. The cost was $43.00 and it took 2 days to get there instead of overnight. I wrote to the customer service office in Atlanta, GA to ask for a refund because the shipment was guaranteed next day. The least they could have done was refunded me the difference for a 2 day delivery. Here's the kicker...UPS did call me and promised me a refund for their mistake and then never came through with the money. I even wrote a... read full review »