If you are thinking of buying something from this website - beware - do your homework. Make sure you read the policies before you ever call them. I didn't. When I spoke with the salesman about a particular treadmill, he suggested another one, I looked at that one and my husband and I decided we would buy a "demo" unit. Then the salesman asked us if we wanted the extended lifetime warranty, we did. He told us to enter that we wanted it and and to give him the confirmation number that came up. HE DID NOT mention that by doing... read full review »