Do not even think to book a ticket from them. I had purchased my ticket from newark to kolkata(travel date is end of April) two months back.Till that time there was no issue since I had not interacted much with their customer service.Two Week before when I had to cancel my trip, I called them up asking the cancellation charge for my tickets. One of their customer service guy probably Ron told me that they would charge 300 bucks for the same.I did ask them to cancel my ticket yesterday, Paul told me that since this is none refundable ticket... read full review »