I had Webroot for several years. they went through a transition. I had to buy a new package (which I was ok with) - I choose the 3 yr package. once installed the key they sent me did not work, and no storage appeared for me to back up to. I called for support, was told in three different calls they would transfer me totech support, wherein a autoanswer told me it would be an hour or more for install help. I called back the 1-866 number, asked for supervisor, got transfered to the "wait an hour" recording again. So I bought something... read full review »