I purchased a wellness plan for my pet about 18+ months ago. Five months into the pet plan, I became seriously dissatisfied with the vet service being rendered. When my complaints fell on deaf ears, I went on to cancel the option of automatic payments to them. In response to Banfields' verbal inquiry with me, I agreed to continue making the remaining 5+ payments, in an effort to satisfy the portion of the contract which divided the entire costs of services into 12 payments. Afterwards, even though I was out of pocket additional funds from... read full review »