I've been a member of Sam's Club for some time so I decided to get 4 new tires there. Deal was alright. Service personnel seemed fine enough. However, when I picked up the car, there was a nasty dent at the back and on the bumper. Said they'd have to send away the video to Claims Management. I was fairly confident they would do the decent thing and accept responsibility but no. They only had a partial video record for the time car was in their possession but they said the burden of proof was on me to prove the damage... read full review »