Accountability is crucial in customer service and business. Due to downsizing my business operations, I made a move to a smaller warehouse space to save overhead in August of 2009. During this process, I contacted Monitronics notifying them that we would be moving out and cancelling our service after 4 1/2 years of great service. The customer representative stated that I needed to supply them a letter regarding cancellation and that we would still be charged until Nov 2009. I agreed with their request even though we were not receiving... read full review »