They Collect service fee as quickly as possible, but if any thing goes wrong they are always trying to up sell, even to send a person out if the service is not working properly they want a service fee. You would think, that, with a service fee every month they would like to see that the service is working well? No, More interested in collecting rather than service. Lately since APX changed to VIVENT .. service is the PITs! Spent 3 hours with a service tech 4 different times, only to be told that something is wrong with the panel, but they need $40.00 for sending a service agent. read full review »