I ordered a replacement battery for my lawn mower from Battery Trader which was represented on its web site as a Bosch battery direct replacement. When it arrived it wasn't manufactured by Bosch and wasn't like the one I wanted. I returned the item to them in line with their terms and conditions and received an e-mail receipt on 15th March 2011 saying that the refund would be made within 30 days as required by the Distance Selling Regulations. After more than 30 days nothing had been received, so I e-mailed them again. I had a... read full review »