The Doubletree Hotel by Hilton seemed like a safe option for 2 weary travellers seeking a simple night in with room service in a comfortable and relaxing environment. The staff, facilities, food and customer service failed in every aspect of our expectation. The hot water didn't increase past tepid; the computer system crashed on check-in, leaving a line of other tired and frustrated travellers waiting for over 30 minutes; the front desk, bus driver and especially the doorman 'John B' were incredibly rude, unhelpful and overall... read full review »