Absolutely the worst customer service ever ... have used them numerous times in the past with no problems but after reading the reviews online I knew eventually i would fall to the wrath of bad customer service. Ordered flowers, tracked them online, noticed that they were no longer in transit, called UPS was informed that electronic info was the only thing they received about my shipment. Trailer made it to Canada but my shipment was not on it :( so UPS was pretty sure that my package had never even left the shipper ... contacted customer... read full review »