We issued a UPS call-tag for a new piece of medical equipment at a customers site in TX. UPS did pick-up the package. We received a call from our customer asking if we ever got it back and we said no. We then called UPS and filed a lost package claim. Somehow the package ended up in UT and was rerouted to our location in NY. When we received the unit back it was not in it's original custom box but in a smaller box with no packing. The new unit was now badly damaged and unrepairable. We went through the process and filed a damage claim... read full review »