ING Customer Service Although ING has very competitive rates, they should not be used for mortgages. They set a variety of tricks and traps for unwary consumers to capture bogus fees. Many comments on this website will attest to this problem, I will describe our issue. We refinanced our home, starting in October 2010. It took nearly five months to complete the refinancing, which was irritating, but not the focus of this note. In May of 2011 we decided to move for reasons unrelated to the mortgage. I knew that we had agreed to a 1%... read full review »