2 separate but related issues: 1) For the past 3 or more months, the MCI online account management site has been broken. As an online payment customer, this means I have not had access to my billing or any other information for at least 3 months, because I have a paperless account. Repeated calls to MCI customer service have invariably gone like this: "I'm sorry ma'am, we are aware the website is broken and are working on it." How can a website be broken for 3 months without the company striving to do something about it... read full review »