Based on my recent experience with McAfee, customer service is an oxymoron with this company. Their customer service department was not interested in assisting me. They use a variety of methods to try and discourage solving complaints, such as putting you on hold endlessly, saying they don't have the ability to transfer a call, promising to research and let you know their findings (but not doing so!). Don't frustrate yourself by dealing with them. There are plenty of free anti-virus programs available to you instead of spending money with McAfee. Save yourself time, money and aggrevation...my experience should not become yours. read full review »