I ordered a chair from you and it arrived with a broken part. What ensued was e-mails sometimes answered after a few days, sometimes not. After more than a month the situation seems resolved. Most of my correspondence was with Andre Bernard, some w. chat. I don't know if Andre is overworked, incompetent, in need of training or what, but an e-mail or two telling me what was going on would have shortened or eliminated my annoyance. I am a long time satisfied customer with Sierra Trading Post, and perhaps they could help. But I am unlikely to ever become your customer again. read full review »