To whom it may concern, I cannot begin to explain how disappointed I am with your parts department cancellation process. I initially placed an order by calling and requesting a part for my Kenmore refrigerator (water filter #9002) the agent placed the order and at no time gave me cancellation requirements. I was e-mailed the order information, which did not explain your cancellation process. About 20-25 minutes later I called back in to cancel the order. I was told to hold and was transferred. After waiting on hold again I wa... read full review »