I bought a pair of flip flops for my daughter last weekend and the first day she wore them the layer of rubber wore off on the top where her feet rubbed on them. I brought them back along with the receipt and was told that Old Navy's policy was to only take back items that are not obviously defective so they can resell them. I exclaimed that if it wasn't defective I would keept them! The manager, Abby, went on to say that if she allowed me to return the flip flops she would lose her job... why is that the customer's problem???... read full review »