The store manager wasn't aware of the return policy (although he thought he was) and wouldn't listen to me when I said the other Petco nearby said I could return the item to their store - it was just a longer drive for me. He was rude, wouldn't look me in the eye, and then when my husband called to tell him that we contacted 3 other Petcos that would accept my "yellow receipt" he refused to get on the phone, and the employee refused to give us the manager's name! I emailed customer relations in careful detail... read full review »