We purchased the deluxe solar cover reel system. It has been pain in the butt ever since we've tried to use it. The handle keep falling apart from the wheel. The wheel bearings then come apart, too. When we try to pull the cover overthe pool, it falls off the holders and rolls away somtimes into the pool. Also, the middle sags so low when the cover is all the way on that it drags on the ground. The worst part is that Doheny's would not let us return it or refund us. In fact, they offered NO compensation. We have taken a 200 dollar loss. TERRIBLE customer service. They say satisfaction guaranteed. NOT TRUE!! read full review »