Three times last year after we had reached the out of pocket maximum required by our plan, United Healthcare began processing our claims as if the limit had not been met. It took many hours to be able to resolve this matter. In the meantime the doctors who had provided the services began billing us for what they thought was our portion of the charges. It is hard to understand why the processing system does not show when a person has reached their out of pocket limit when claims are being processed. Even efforts through my company arbitrator did not resolve the issue because they took the answer provided by United Healthcare. read full review »