I had your system installed 2 days ago. 2 hours after install I was told by a tec I needed to upgrade my pkg. to "maybe" receive better audio streaming. I called because I was not getting any video/audio and I was told I would.Keep in mind this was 2 hours after install . I was either lied to or the sales rep was misinformed . I suffered a brain injury from an accident and I struggled with reading the contract and I trusted the people who represented WB. I need audio/video teaching files .without this the service is no good to me.I request a complete refund and waive the contract.I was mislead, deceived and cheated. sandy shepard ! read full review »