Verizon is a bunch of crooks. We signed up for bundle phone/internet/Direct TV package in December 2010 and they completely screwed up our account. They switched our phone number, unbundled the package and over-billed us for months. I spent hours, literally hours, on the phone with customer service reps who were at first clueless, then acknowledged their mistake, claimed they would fix it (or that they had), and lo and behold each following bill was still wrong. After canceling our account, we were forced to pay an early termination fee with... read full review »