I purchased a very expensie S&F mattress this week. The return policy states you must leave the plastic on the bed. However, we found it IMPOSSIBLE to sleep on with this thick plastic. So no choice but to remove. This bed has literally crippled my back in days. It sinks in much more than the floor model. It is not the same mattress. Eithe way, they will not return cause platic off. Even though I purchased the $80 protector. very upset ! read full review »