-carid.com cast of characters- 1) Ryan Gronlie - Supposedly the top guy, just as much as an uncooperative crook as anyone else I dealt with; 2) John Frattini ext 833 - Sounded genuine in wanting to resolve my stress and problems after spending many hours and days on the phone; ultimately, he did nothing; 3) Nick, another idiot manager whom promised me a full refund, even e-mailed me as much, but the company took $170 out of the total, basically strong arm robbery, and refused to give it back; I called nick at ext. 829 over and over... read full review »