I visited the Verizon Store at Bowie Town Center to have the voice control deactivated from my phone. The salesman took my phone and stated their is a glitch with the voice control command, whereas you have to reset the phone back to the factory settings from the computer to deactivate the voice control command. I went home and did just that. I reset the phone as instructed, which removed most of my apps and pictures. AND THE VOICE COMMAND WAS STILL ON. My 19yr old son, discovered what I was doing, and began researching this issue. His finding were just the opposite. HE FIXED THE PROBLEM RIGHT AWAY. Please provide more training to your salespeople. read full review »