Buyer Beware! Defective Products, Worst Customer Service, Fraudulent Actions and Charges. I purchased (first quality “not seconds”/”odd lot”) engineered flooring on 4/14/2011. My credit card was charged in full on that same day. They did not have the product to ship yet they fraudulently did not communicate that to me. I was never alerted when it was shipped to the store. It was only after yet another complaint that I found out 6 weeks after my purchase that it had finally shipped to the store. There was no statement or... read full review »