After 45 min of waiting for somebody from Customer Reps I finally gave up (that's probably their intention). 3 times so far. Bought airline ticket $$$ to Europe 2 months in advance and cannot book a seat. Friend of mine bought the same but via Orbitz and no problem booking/selecting a seat of course. Finally got email saying that they cannot help. There is no refund option with Hotwire. Basically take money and run from customer. NEVER again Hotwire. For potential customers : After you buy a ticket you are on your own! No refund, nothing . Hotwire terrible experience read full review »