There are (2) complaints. The first is the late fees on late payments, That has happened to me three times. One was legit, the other two were not, as the payments were sent in in plenty of time. I questioned that with Provident. They said I was late. I told them they have a problem with their payment routing, and demanded they remove the late fees. They would not. Secondly, early this year the mortgage insurance was supposed to be removed from my loan. Provident refuses to remove it until I pay the late fees, which I will not. I asked them... read full review »