I wanted to bring this complaint to the attention of others outside of the bureaucratic mess that a customer must travel within Time Warner cable for true assistance. I have been a customer of Time Warner cable in one shape or form since 1980. My parents subscribed to Time Warner Cable when I was younger, my roommate and myself subscribed to Time Warner cable in the 90s, and my husband and I have been Time Warner cable customers since 2001 in the Kansas City area. Every time I need assistance with a matter it takes escalating all... read full review »