I have been with T-mobile for almost 10 years. In January 2011, I moved about an hour away to Eatonton, GA 31024 because of my job and contacted T-mobile because my phone did not work anywhere near my new house or office. Their representative said that if it came down to canceling service because the phone did not work in my new area, then the cancellation fee would be waved, which had been the policy since I began with them 9 years ago. I spoke with customer service several times, trying things like resetting the phone. Finally, a... read full review »