I ordered a bathroom vent-fan from a company called Ventdirect.com out of California. Their phone # is 1-888-909-9518. The fan was much too large when we received it and so we called to begin the return process. We were told that we would have to pay a 25% restock fee to return the item though we never even took it out of the box (even though that information was nowhere on their website. They have since changed their website to address this.) After much hassle we spoke to the manager Gene and he said he would refund our entire payment and we... read full review »