I advised Sainsbury’s of an address change back in September 2005, they failed to up-date my records. I consequently did not get any statements so received arrears letters to my new address and paid in December. In February I got numerous calls from their arrears department and letters (they still could not send me statements). They could send arrears letters but not send me statements. This caused some late payments marks on my credit history (their fault not mine). I got a letter in December apologising and saying they updated my... read full review »