This is a ridiculous bank to deal with, I have been there outstanding customer with greath payment history since 1996. During 2007 we missed one payment due to move from one state to another, they removed the late payment as well, but sent late payment info to 3 credit bureaus. I argued with the nasty CSR who called herself Account Manager to take care of this matter as the fault was no-one's. She was adamant that they report all late payments and will not rectify information with the credit bureau. They didn't seem to care about... read full review »