My auto loan with HSBC was taken over by Santander in 2008. Santander is/was a secondary lender (for those with poor credit) and their business practices are questionable. I have requested my loan contract from them three times. Today when I called, I advised the customer service representative I was recording the call. She said I need their permission. I asked her for it and she told me no. I asked for a supervisor. Twelve minutes later I speak to another person attempting to end the phone call if I recorded. I advised them they record it on... read full review »