Purchased electrical recliners and also paid for delivery. Ashley Furniture confirmed in writing on their invoice they would take my old sofa back. When the delivery guys showed up they refused to take the old sofa. Called Ashley Furniture customer service (useless bunch of people) and complained. All they do is cite policy, I said I don't care what their policy says, they have agreed in writing they will pick up the old sofa. They then directed me back to the store and after another yelling match and threatening they agreed to have some... read full review »